FAQ

Yes. We only sell authentic Pokémon Trading Card Game products from trusted supply channels. We do not sell counterfeit items.

All sealed products are shipped factory sealed unless clearly stated otherwise on the product page.

• “Sealed” → arrives sealed
• Single cards → individual cards (not sealed packs)
• Opened / Loose / Bundle → the condition is stated on the page

No. We do not intentionally sell resealed or repacked items. If you believe an item arrived opened or compromised, contact us immediately with photos and your order number.

Single cards are typically Near Mint unless otherwise stated on the product page. If a card is Lightly Played (or another condition), it will be clearly mentioned.

The language/version is shown on each product page. If you’re unsure, message us and we’ll confirm before you order.

• If the page uses official product images, you’ll receive the same product type/version listed.
• If the page uses real in-hand photos, they represent the exact product we stock (and if it’s a unique item, we’ll say so).

We ship to many EU and international destinations. Available countries and final shipping costs are shown at checkout.

If your country isn’t listed, email us and we’ll check if we can offer shipping.

Estimated delivery times:

• Germany: [2–3] business days
• EU: [3–7] business days
• International: [7–15] business days

Delivery estimates can vary during peak seasons or due to carrier delays.

Yes. Tracked shipping is available for most orders. Once your order ships, you’ll receive a tracking link by email.

If your order arrives damaged, contact us within [48 hours / 2 days] of delivery with:

• photos of the outer package
• photos of the product damage
• your order number

We will offer a replacement or refund depending on stock availability and the situation.

Yes, returns are available in line with applicable consumer rules.

• Sealed products must remain sealed to be eligible for a return.
• Returns must be in unused, resellable condition.
• Return shipping costs may apply unless the return is due to our mistake or a damaged item.

For return instructions, contact [email protected].

*Returns eligibility can depend on product type and condition.

We accept multiple secure payment methods depending on your country and checkout options. All available options appear at checkout (e.g., card payments, Apple Pay/Google Pay where available, bank transfer, and local methods).

No. Aphrodite Cards is an independent retailer. Pokémon and Pokémon Center are trademarks of their respective owners.